Refund & Returns Policy

Returns

Eligible items may be returned within 30 days of purchase.

To qualify for a return, the item must be unused, in the same condition in which you received it, and in its original packaging.

Examples of eligible returns may include:

• Unopened bags of coffee
• Unused merchandise
• Unused coffee accessories and equipment
• Other non-perishable products sold through our website

Proof of purchase may be required to complete a return.

Non-Returnable Items

We generally cannot accept returns of:

• Opened or used coffee unless there is a quality issue or problem with the order
• Used merchandise, accessories, or equipment
• Gift cards
• Items damaged after delivery for reasons unrelated to a product defect or shipping issue
• Items returned more than 30 days after purchase

Damaged, Defective or Incorrect Orders

If your order arrives damaged, defective, incorrect, or otherwise has a problem, please contact us as soon as possible at info@lightwavecoffee.com.

Please include your order information and a description of the issue. Photos may be requested when helpful in resolving the problem.

Depending on the circumstances, we may provide a replacement, refund, store credit, or another appropriate resolution.

Refunds

Once an eligible return is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to your original method of payment. Processing times may vary depending on your bank, card issuer, or payment provider.

Exchanges

If you would like to exchange an eligible item, please contact us at info@lightwavecoffee.com.

Exchanges are subject to product availability. If a replacement product is unavailable, we may offer a refund or store credit instead.

Sale and Promotional Items

Unless otherwise stated as part of a specific promotion, eligible sale or promotional items may be returned under the same conditions described in this policy.

Items specifically marked as final sale are not eligible for return.

Return Shipping

Unless the return is due to an incorrect, damaged, or defective item, customers are responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return is the result of an error by Lightwave Coffee.

We recommend using a trackable shipping method when returning higher-value items. Lightwave Coffee is not responsible for return packages that are lost before they are received by us.

How to Start a Return

Before sending a return, please contact us at info@lightwavecoffee.com with your order number and the item you would like to return.

We will provide any applicable return instructions and return address information.

Questions?

If you have questions about a return, refund, exchange, or order issue, please contact us: info@lightwavecoffee.com