Privacy Policy

Last Updated: September 23, 2026

Lightwave Coffee ("Lightwave Coffee," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit https://lightwavecoffee.com, make a purchase, create an account, contact us, sign up for communications, or otherwise interact with our website and online services.

This Privacy Policy applies to information collected through our website and related online services. It does not necessarily apply to information collected offline or through third-party websites or services that maintain their own privacy policies.

Information We Collect

We may collect personal information that you provide directly to us, including:

• Name
• Email address
• Phone number
• Billing and shipping address
• Account information
• Order and transaction information
• Company or business information submitted in connection with wholesale inquiries or accounts
• Information submitted through contact forms, wholesale applications, reviews, surveys, or other website forms
• Marketing and newsletter preferences
• Any other information you choose to provide

When you use our website, certain information may also be collected automatically. This may include your IP address, browser type, device type, operating system, referring pages, pages viewed, approximate location derived from your IP address, dates and times of visits, interactions with the website, and similar technical or usage information.

How We Collect Information

We may collect information:

• Directly from you when you make a purchase, create an account, contact us, submit a form, leave a review, or sign up for communications
• Automatically through cookies, pixels, server logs, and similar technologies
• Through service providers and technologies that help us operate, secure, analyze, market, and improve our website and business

How We Use Your Information

We may use the information we collect to:

• Provide, operate, maintain, and improve our website
• Process and fulfill purchases and orders
• Process payments and help prevent fraudulent transactions
• Manage customer and wholesale accounts
• Arrange shipping, delivery, and order fulfillment
• Respond to questions, requests, and customer service inquiries
• Communicate with you about orders, accounts, products, services, and website updates
• Send marketing or promotional communications where permitted by law
• Understand how visitors use our website
• Measure website, marketing, and advertising performance
• Improve our products, services, website experience, and marketing
• Protect our website, customers, and business from fraud, abuse, security threats, and unauthorized activity
• Comply with applicable legal, tax, accounting, regulatory, and recordkeeping requirements

Orders and Payment Information

When you make a purchase, payment information may be processed by third-party payment providers. Depending on the payment method you choose, these providers may collect information such as your payment card details, billing information, and transaction information.

Lightwave Coffee does not necessarily receive or store your complete payment card information. Payment providers process information according to their own privacy policies, terms, and security practices.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, server logs, and similar technologies to operate the website, remember preferences, understand website usage, improve performance, measure advertising effectiveness, and support marketing activities.

Cookies may include technologies that are necessary for the operation of our website, shopping cart, checkout, customer accounts, security, analytics, advertising, and other website functionality.

You may be able to control or disable certain cookies through your browser settings. Disabling cookies may affect the functionality of certain parts of the website.

Analytics and Advertising

We may use third-party analytics and advertising services to understand how visitors interact with our website, measure website and marketing performance, understand conversions, and improve or promote our products and services.

These providers may use cookies, pixels, device identifiers, IP addresses, and similar technologies to collect information about your interactions with our website. Depending on the service and your settings, these technologies may also allow providers to recognize your browser or device across different websites or services.

We do not sell personal information to third parties for monetary consideration. We may, however, use third-party analytics and advertising technologies that receive information as part of providing those services to us.

How We Share Information

We may share personal information with service providers and other parties when reasonably necessary to operate our website and business. These may include providers that assist with:

• Website hosting and e-commerce services
• Payment processing
• Order fulfillment, shipping, and delivery
• Analytics and website performance
• Advertising and marketing
• Email and customer communications
• Customer reviews
• Wholesale account management
• Website security, spam prevention, and fraud prevention
• Technical support and website functionality
• Accounting, legal, and other professional services

We may also disclose information if required to do so by law, legal process, court order, or government request, or when we believe disclosure is reasonably necessary to protect our rights, customers, website, business, or others.

If Lightwave Coffee is involved in a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction, information may be transferred as part of that transaction where permitted by law.

Third-Party Services and Websites

Our website may contain links to third-party websites or use services provided by third parties. These third parties may collect or process information according to their own privacy policies and terms.

Lightwave Coffee does not control the independent privacy practices of third-party websites or service providers. We encourage you to review their privacy policies if you would like more information about how they handle personal information.

Marketing Communications

If you sign up to receive promotional emails or other marketing communications from us, you may unsubscribe at any time using the unsubscribe link included in those communications or by contacting us.

Even if you unsubscribe from marketing communications, we may still send transactional or administrative communications relating to purchases, orders, accounts, customer service requests, or other business interactions.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, maintaining customer and wholesale accounts, providing customer service, maintaining business and transaction records, complying with legal and accounting requirements, resolving disputes, preventing fraud, and protecting our business.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure. We therefore cannot guarantee the absolute security of information transmitted to or stored through our website.

Your Privacy Choices

You may contact us to request access to, correction of, or deletion of personal information that we maintain about you. We may need to verify your identity before completing certain requests, and some information may need to be retained for legal, accounting, security, fraud-prevention, transaction, or other legitimate business purposes.

Depending on where you live, you may have additional privacy rights under applicable law.

California Privacy Information

California residents may have certain rights regarding their personal information under applicable California privacy laws.

Categories of personal information we may collect are described in the Information We Collect section above. Categories of parties with whom information may be disclosed are described in the How We Share Information section above.

We do not sell personal information to third parties for monetary consideration.

If you would like to review, update, correct, or request deletion of personal information that we maintain about you, you may contact us using the information below. We will process requests in accordance with applicable law.

Do Not Track and Third-Party Tracking

Some web browsers offer a "Do Not Track" ("DNT") setting. Because there is not a universally accepted standard for how websites should respond to DNT signals, our website may not respond to all DNT signals.

Third-party analytics, advertising, and other service providers may use cookies or similar technologies to collect information about browsing activity over time and across different websites or online services, subject to their own privacy practices.

Children's Privacy

Our website and services are not directed to children under the age of 13, and Lightwave Coffee does not knowingly collect personal information from children under 13.

If you believe that a child under 13 has provided personal information to us, please contact us so that we can take appropriate steps to review and, where appropriate, remove the information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our website, business practices, technologies, service providers, or legal requirements.

When we update this Privacy Policy, we will post the revised version on this page and update the "Last Updated" date above. We encourage you to review this page periodically for changes.

Contact Us

If you have questions about this Privacy Policy, our privacy practices, or personal information associated with you, please contact us at:

Lightwave Coffee
Email: info@lightwavecoffee.com